Installation Support
Model-Specific Smart Lock Installation Support and Door Preparation
Use this page after a SivoLock model or candidate configuration has been selected. Confirm door preparation, mortise, backset, handing, frame condition, wiring, assembly, setup and post-installation checks against that model’s current files.
Model drawings and manuals decide final drilling, cutout and setup details.
Door factories should confirm mortise, backset, panel space and sample fit before batch drilling.
Old mortise, handle center and cover range can limit whether a model can replace the current lock.
Narrow stile, gate frame, keeper position and outdoor exposure change the installation route.
One approved sample door or installation file should guide repeat project doors.
Installation Situations
Choose Your Installation Situation
After model selection, choose the matching installation route for a new, replacement, narrow-profile, outdoor or repeated project door.
Confirm the mortise, backset and panel space before door production
Use the approved drawing or cutout template before drilling production doors.
Confirm old holes, the existing mortise and cover range for the selected replacement model
Some doors may need re-drilling, hole repair or a different lock body.
Review available panel width, lock body depth and frame clearance
Narrow frames need a profile-door lock review rather than a broad model guess.
Check frame structure, keeper position, exposure and inside/outside panel needs
Gate and double-sided installations depend heavily on the receiving side of the frame.
A door overview helps decide whether this is a new cutout, replacement, profile-door or gate review.
Door Measurements
Measurements Required Before Installation
For a selected model, measurements confirm the door preparation and supplied hardware before installation. Final drilling dimensions must follow that model’s current drawing or installation manual.
Wood, steel, aluminum profile, glass door or outdoor gate
Door construction changes the lock body, panel clearance and fixing method.
Measure the complete finished door, including cladding where relevant
Thickness affects spindle length, screw set and panel fit.
Check stile or frame width around the lock position
Profile and gate doors may not have enough space for wider panels.
Record existing mortise type, lock body dimensions and backset
Replacement projects cannot be judged by door thickness alone.
Measure spindle or handle center and existing hole positions
Old holes may remain visible or require repair after replacement.
Confirm handing, inward or outward opening, frame and strike condition
Strike or keeper alignment affects whether the lock works after the door closes.
Use model drawings for final numbers; this page explains the measurement categories.
Photos and Drawings
Photos and Drawings to Provide
Photos support preliminary review, but final drilling and installation dimensions must follow the confirmed model drawing or installation manual.
Photos, drawings and schedules help support separate compatibility from installation execution.
- Full front view of the door and current lock position
- Full rear view showing indoor panel clearance
- Door edge and mortise or lock body photo
- Existing front and rear panel photos for replacement projects
- Door frame, strike plate or keeper position
- Profile cross-section or gate frame detail where applicable
- Door drawing, door schedule or cutout drawing for project orders
Installation Workflow
Smart Lock Installation Workflow
Exact procedures vary by model. Use this workflow to understand the typical installation path before requesting model-specific files.
Check front and rear panels, mortise, spindle, screws, cylinder, strike, keeper and accessories.
Compare the actual door with the confirmed drawing before cutting or drilling.
Use the model drawing or template for panel holes, lock-body slot and cable path.
Check latch direction, lock-body position and fixing before mounting panels.
Place spindle, cable and screws correctly without pinching wires or overtightening.
Make sure latch and deadbolt enter the strike or keeper without resistance.
Install batteries and complete handing, administrator and unlock-method setup.
Test handle, latch, deadbolt, key, credentials, app where ordered and emergency power.
The approved model file should decide cutout, panel mounting and setup sequence.
Model Files
Installation Files and Model-Specific Support
Availability and file format depend on the selected model and confirmed order configuration.
| Support file | What it helps confirm | When to request it | Important boundary |
|---|---|---|---|
| Installation manual | Installation sequence, setup order and operation notes. | After the model family or sample is confirmed. | Procedures vary by model. |
| Door drilling or cutout drawing | Panel holes, mortise slot, spindle center and cable route. | Before drilling a sample door or production door. | Use only the confirmed drawing. |
| Mortise dimensions | Lock body depth, backset, latch direction and keeper relationship. | Before door production or replacement review. | Mortise choice changes compatibility. |
| Wiring or connector guidance | Cable route and front/rear panel connection where relevant. | For electronic or project installation review. | Connector details vary by configuration. |
| User setup instructions | Administrator registration, credentials and app setup where ordered. | After receiving the sample or order package. | App behavior varies by platform and model. |
| Project installation checklist | Repeatable checks for batch doors and installers. | Before batch installation starts. | The checklist follows the approved sample. |
Post-Installation Check
Post-Installation Functional Check
A lock should be tested with the door open and closed. Do not stop at one successful unlock test.
| Check group | Items to verify | Why it matters | If it fails |
|---|---|---|---|
| Mechanical Check | Front and rear panels sit flat; spindle and screws are not overtightened; handle, latch, deadbolt, mechanical key and indoor emergency opening operate smoothly. | Mechanical resistance can damage user experience and may look like an electronic failure. | Recheck spindle, screws, lock body and door pressure. |
| Alignment Check | Door closes normally; strike plate aligns with latch and bolt; the lock works while the door is open and after closing; no rubbing or resistance is felt. | Many failures appear only after the door is closed against the frame. | Adjust strike, keeper, latch position or door alignment. |
| Electronic Check | Administrator credential registers; fingerprint, PIN, card or app functions operate as ordered; low-battery warning and emergency power interface are understood. | Electronic setup should match the ordered function package. | Review setup file or request installation support. |
Installation Problems
Common Installation Problems
These are installation-related symptoms only. For broader issue diagnosis, use the troubleshooting page.
| Problem | Likely area to check | Useful evidence | Next route |
|---|---|---|---|
| Lock body does not align with the existing cutout | Mortise type, backset and old hole position. | Door edge photo and old mortise dimensions. | Compatibility review |
| Handle does not return smoothly | Spindle, screw tension, latch and panel alignment. | Short video with door open. | Installation support |
| Deadbolt works while open but not closed | Strike depth, keeper position and door pressure. | Open-door and closed-door test video. | Troubleshooting review |
| Front panel has power but rear panel does not respond | Cable connection, pinched wire and battery contact. | Panel photos and setup video. | Troubleshooting review |
| Lock direction is reversed | Handing or opening-direction setup. | Door opening video and model context. | Troubleshooting review |
| Existing holes remain visible after replacement | Old panel footprint and new panel coverage. | Front and rear panel photos. | Compatibility review |
Support FAQ
Smart Lock Installation FAQ
Find practical answers about door compatibility, measurements, replacement installation, model-specific cutouts and installation files.
Can a smart lock replace my existing mechanical lock?
Sometimes, but old holes, mortise size, backset, handle center and panel coverage can limit the available model direction.
Can I confirm compatibility using photos only?
Photos support preliminary review, but final fit should be confirmed by selected model, door condition and installation file.
What measurements are required?
Prepare door type, material, finished thickness, available panel width, mortise dimensions, backset, handle center, opening direction and frame or strike condition.
Do all SivoLock models use the same cutout?
No. Different lock families and mortises may require different cutouts, spindle lengths, screw sets and installation procedures.
Can the handle direction be changed?
Handle or handing setup may vary by model. Confirm the selected model instructions before installation.
Should installation be completed by a professional?
For project doors, replacement doors, narrow-profile doors and outdoor gates, a trained installer or door factory review is recommended.
What should I do before drilling a sample door?
Confirm the selected model, mortise, drawing, cutout position, panel clearance and strike relationship before drilling.
Where can I obtain the manual for my model?
Request model-specific installation files with the selected model, order context and door details. Availability and file format depend on the confirmed configuration.
Related Buyer Guidance
Continue with the guide that owns the evaluation method.
For pre-purchase fit checks, review door thickness, backset, mortise, frame, handing, clearances, and installation evidence in the related guides.
Next Step
Use the selected model files and door-preparation review before drilling.
Send the selected model, door condition and order or sample context so SivoLock can confirm the applicable installation files and preparation checks.
- Door type, material and finished thickness
- Mortise, backset, handle center and old hole positions
- Opening direction, frame and strike condition
- Selected model or product family
- Required manual, cutout drawing or setup guidance
Do not drill a sample or batch door until the selected model file is confirmed.