Support FAQ
Smart Lock FAQ for B2B Buyers
Questions before quotation should lead to better model selection, not generic promises. Use this FAQ to prepare door details, document requests, OEM/ODM needs and report questions.
Clear answers help buyers know what must still be confirmed by model and configuration.
FAQ Search Center
Search by question route before sending an inquiry
Filter the most common B2B support topics, then open the right page or continue to the FAQ list below. This keeps product, installation, document and report questions tied to the selected model and project context.
Model selection and product family questions
Best when a buyer needs to narrow lock families by door type, environment, unlock method or material direction.
Door fit, replacement and installation information
Best when the question depends on door thickness, mortise, backset, frame, opening direction or site photos.
Catalog, datasheet, manual and document requests
Best when the buyer needs a general catalog, model-specific datasheet, manual or file availability before quotation.
Certificates, reports and claim boundaries
Best when importers, distributors or project buyers need to confirm whether a report may apply to a selected model and market.
Private-label, finish, packaging and app option questions
Best when the buyer needs to clarify logo, finish, packaging, manual language, app platform or sample preparation.
What to include before asking for quotation
Best when the buyer is ready to send one complete request with market, door, model, function, quantity and evidence needs.
Start with door type, function package, environment and target market.
Door photos and drawings make fit review more practical.
Logo, finish, packaging, manuals and app options depend on project requirements.
Reports and certificates should be confirmed by selected model and market.
FAQ Categories
Find the answer by buyer decision
The FAQ is organized around decisions a distributor, door factory, importer or project buyer needs to make before asking for quotation.
Which lock family should I review first?
Use door type, application scene, environment and unlock methods to narrow the direction.
Why does SUS304 matter?
SUS304 positioning supports corrosion resistance and structural strength where selected models use it.
What door details should I send?
Thickness, mortise, backset, opening direction, frame and photos help review compatibility.
What can be customized?
Logo, finish, panel, packaging, manual language and app option depend on model and order scope.
Can I get certificates or test reports?
Report availability may vary by selected model, configuration and target market.
Each answer points to the next practical support path.
Decision Matrix
Questions before quotation
Use this matrix to move from a common question to the right page or inquiry details.
| Question area | Short answer | Confirm | Next page |
|---|---|---|---|
| Product fit | Choose by door type, environment and required unlock methods. | Door thickness, mortise and selected model. | /products/ |
| Installation | SivoLock can review supplied door details and suggest directions. | Photos, drawings, backset and opening direction. | /support/installation/ |
| Downloads | Catalogs can support early review; model files need SKU context. | Model, target market and document type. | /support/downloads/ |
| Quality reports | Reports may be available upon request for selected models. | Report type, SKU, market and configuration. | /support/quality-certifications/ |
| OEM/ODM | Customization depends on model, order scope and final requirements. | Logo, finish, packaging, manual and app option. | /oem-odm/ |
Buyer FAQ
Common support questions before you choose a model
Answers are intentionally cautious where specifications, certificates, app functions and installation fit depend on model or configuration.
Answers are intentionally cautious where specifications, certificates, app functions and installation fit depend on model or configuration.
Which smart lock should I choose first?
Start with door type, environment, required unlock methods, app option and target market. Then review the matching product family.
Does every model use SUS304 stainless steel?
SUS304 is a core SivoLock material direction, but material scope should be confirmed by selected model and component.
Can SivoLock help check door compatibility?
SivoLock can review supplied door details and suggest suitable product directions. Final fit should be confirmed by model and installation condition.
What installation information should I send?
Send door type, thickness, opening direction, mortise or lock body, backset, current lock photos, frame photos and site conditions.
Are TTLock and Tuya options available for every model?
No. App platform, gateway and remote-management options may vary by model and final configuration.
Can I request certificates or test reports?
Yes, but report availability should be requested by selected model, target market, report type and final configuration.
Can SivoLock support private-label projects?
OEM/ODM support can include logo, finish, packaging, manual language, app option and hardware matching depending on selected model and order scope.
What makes a better inquiry?
Include buyer type, country, product family, door details, quantity, target market, required functions, report questions and OEM/ODM needs.
Still Confirming?
Send one complete question instead of several disconnected notes.
A complete inquiry helps SivoLock answer with the right product, installation, document and report context.
- Buyer type and target market
- Door type, thickness and opening direction
- Product family or selected model
- App, unlock method and OEM/ODM needs
- Required datasheet, manual, report or certificate question
Context lets support respond with practical model and document next steps.