Website Policy
Warranty Policy
Confirmed general warranty scope, exclusions, remedies and claim handling for SivoLock smart lock orders.
Chuxiong Sivo Lock Industry Co., Ltd. publishes this page for SivoLock website visitors and business customers.
Warranty Period And Coverage
The confirmed general warranty is 3 years from the shipment date for material and manufacturing defects under normal use.
- The warranty starts from the shipment date.
- Materials and manufacturing defects under normal use.
- The order, model, configuration, and written commercial documents may define additional details for a specific project.
Exclusions
The warranty does not cover issues outside normal-use material or manufacturing defects, including:
- Installation errors, human-caused damage, normal wear and tear, batteries, and third-party modifications.
- Damage or failure caused by misuse, unsuitable site conditions, unauthorized repair, or changes not approved in writing.
Claim Process
Contact SivoLock with the order reference, model, serial number when available, fault description, and clear photos or video.
- We may request installation details, door conditions, troubleshooting steps, or other evidence needed to assess the claim.
- Do not return goods without written instructions and authorization.
Remedies And Shipping Cost
We may provide remote troubleshooting, replacement parts, repair guidance, or product replacement depending on the issue. Shipping cost responsibility will be confirmed case by case based on the issue, order terms, and destination.
- Possible remedies include remote troubleshooting, replacement parts, repair guidance, or product replacement depending on the confirmed issue.
- Shipping cost responsibility is confirmed case by case based on the issue, order terms, and destination.
Contact
Warranty questions should be sent to the confirmed SivoLock contacts.
- likm98154@gmail.com
- WhatsApp: +86 191 8781 9212
- Public address: Zhejiang Province, Jinhua, China