Contact SivoLock
Send Us the Door Data, Not Just a Message
SivoLock can recommend a better smart lock route when your inquiry includes the door structure, target market, quantity, app option, OEM/ODM expectations and report requirements.
Before Recommendation
Five Details Decide the Right Lock Route
A short message can start the conversation, but a usable quotation needs evidence. Use the checklist below to avoid choosing a model before the door and market requirements are clear.
Door Structure
Door thickness, frame width, mortise and opening direction decide whether a lock family can fit.
Environment
Indoor, outdoor, coastal, hotel corridor or gate installation changes the material and report review.
Unlock Package
Fingerprint, PIN, card, app, temporary password and mechanical key options vary by selected model.
OEM Scope
Logo, finish, packaging, manual language and app option should be discussed after model routing.
Reports
Certificates and test reports should be requested for selected models, not assumed for every SKU.
Door Detail Workbench
Prepare the Door Evidence First
If the door is already installed, send photos from the front, back and edge. For new projects, send a door schedule, profile drawing or section drawing before asking for a final model recommendation.
Material, thickness, frame width, profile type and opening direction.
Mortise, backset, current lock body, handle direction and existing hole position.
Indoor or outdoor use, rain direction, sun exposure, coastal environment and shelter condition.
Quantity, target market, function package, app preference and required report list.
Response Routing
What SivoLock Checks After You Send the Inquiry
Different inquiries require different evidence. This matrix sets realistic expectations before model, certificate or customization claims are confirmed.
Contact FAQ
Before You Request a Quote
These answers keep the contact page useful without turning it into a product catalog or unsupported claim list.
No matching contact questions.
What information should I send before requesting a quote?
Send door type, door thickness, quantity, target market, required unlock methods, app option, certification expectations, finish preference and drawings or site photos.
Can I request only a catalog?
Yes. A catalog request is fine, but product interest and door type help SivoLock recommend a more useful product route.
Can I upload drawings or door photos?
Use the attachment field where supported, or send files by email. Door drawings, current lock photos and mortise photos are the most useful.
Can I request certificates or test reports?
Report availability may vary by selected model and configuration. Provide the target market and required report list before project quotation.
How should I ask about OEM/ODM?
Include logo, packaging, manual language, finish direction, app option, quantity and timeline after the model route is known.
Ready to Send
Start Your Smart Lock Inquiry
Send your door type, quantity, target market and required unlock methods. Add drawings or photos where possible so SivoLock can recommend a suitable SUS304 stainless steel smart lock route.