Support Hub
Smart Lock Support Center
Use this support route to prepare door information, model-specific document requests, installation checks, OEM/ODM requirements and quality questions before asking SivoLock for a quotation.
Catalogs, datasheets, manuals and reports are useful only when the selected configuration is clear.
Door thickness, mortise, backset and opening direction shape the recommendation.
Specifications, manuals and reports should match the selected SKU and final configuration.
Market, certification and testing questions should be stated before quotation.
Logo, finish, packaging, manual language and app option affect the support route.
Support Request Guide
Find the right support path before sending a request.
Start with the question the buyer is trying to answer. This guide matches document, installation, quality, OEM/ODM and after-sales needs to the next support page or inquiry path.
Catalogs, datasheets, manuals and model files
Best when the buyer needs product material for early screening or SKU-specific documents before quotation.
Door fit, mortise and installation checks
Best when the buyer needs to confirm whether a lock direction fits the physical door or replacement condition.
Report availability and quality boundaries
Best when the buyer asks about certification, IP, durability or market evidence for a selected model.
Private-label and customization support
Best when logo, finish, packaging, manual language, app option or function package affects the supply route.
Warranty, shipping and order support questions
Best when the buyer needs help with post-order rules, troubleshooting, replacement route or delivery expectations.
Support Routes
Choose the Route by What You Need to Confirm
The support center is organized around buyer decisions: documents, installation, quality questions, product fit and OEM/ODM preparation.
Catalogs, datasheets and model files
Request general product materials early, then confirm model-specific files before quotation.
Door fit, lock body and site photos
Use door evidence to check compatibility before selecting a final model or mortise.
Reports available upon request for selected models
Confirm certification, IP, durability or market report questions by selected SKU and configuration.
Pre-sales support questions
Review cautious answers for app options, document access, installation checks and OEM support.
Product fit, document needs and report requests become clearer after the lock family is known.
Document Support
Document Availability Boundaries
SivoLock can help buyers request the right files, but not every document applies to every lock. Keep document requests tied to selected model, target market and final configuration.
Use catalogs for early screening. Use model-specific datasheets, manuals and report lists before quotation.
This avoids generic certificate promises and helps SivoLock confirm what can be shared.
| Document type | Primary purpose | Availability boundary | Confirm before use |
|---|---|---|---|
| Product catalog | Early product-family screening for distributors, importers and project buyers. | General catalog material can be requested for buyer review. | Selected product family and target application. |
| Specification sheet | Check material, functions, battery, door fit and related model notes. | Should match the selected model and final function package. | SKU, app option, unlock methods and door condition. |
| Installation information | Review door thickness, mortise, backset, lock body and opening direction. | Installation details may vary by model and door structure. | Door photos, drawing, frame width and current lock body. |
| Certification or test report | Support market, project or importer compliance review. | Reports available upon request for selected models where applicable. | Target market, selected SKU, report type and final configuration. |
| OEM/ODM files | Confirm logo, finish, packaging, manual language and app option requirements. | Custom files depend on order scope, selected model and project requirements. | Buyer brand, quantity, packaging, finish and manual language. |
Support documents should help buyers evaluate the lock, not act as unsupported universal proof.
Before Quotation
Door Evidence That Helps Us Recommend the Right Model
A clear support request should include the door conditions that affect lock fit. This is especially important for project doors, aluminum profile doors, outdoor gates and replacement installations.
- Door thickness, mortise, backset and opening direction
- Door material, frame width and current lock body or hole position
- Front, back, side-edge and frame photos where available
- Application scene: residential, apartment, hotel, outdoor gate or project door
- Required unlock methods, app option and report questions
Photos, drawings and old-lock details help narrow the correct stainless steel lock family.
Logo, finish, packaging, manual language and app option can change the project route.
OEM/ODM Support Route
Support for Brands, Door Factories and Project Buyers
OEM/ODM requests should combine product interest with supply details. This lets SivoLock respond with a practical support path rather than a generic catalog answer.
Buyer type, market, door type, quantity and target application.
Face, waterproof, profile-door, rim/gate or lever directions.
Logo, finish, packaging, manual, app option and hardware kit.
Catalogs, datasheets, manuals and reports available upon request.
Support FAQ
Questions Before You Choose a Model
These answers keep support expectations clear while avoiding unsupported promises about every model, certificate, app option or installation condition.
Can I download every certificate directly?
No. Certification and test report availability may vary by selected model, target market and final configuration. Contact SivoLock with the required report type and SKU question.
What installation information should I send?
Send door type, door thickness, opening direction, mortise or lock body, backset, current lock photos, frame photos and site conditions where available.
Can SivoLock help check door compatibility?
SivoLock can review supplied door details and suggest suitable product directions. Final compatibility should be confirmed by selected model and installation conditions.
Are app options the same for every model?
No. App platform, gateway, temporary password and remote-management options may vary by model and configuration and should be confirmed before quotation.
How do I request a catalog or specification sheet?
Use the contact form with buyer type, product interest, target market, quantity and door details. General catalogs can be shared early; model-specific files should match selected SKU.
Ready to Confirm?
Send the door details, model interest and document request together.
Share door type, door thickness, target market, quantity, function needs, OEM/ODM scope and required documents so SivoLock can suggest suitable next steps.
- Buyer type, country or target market
- Door type, thickness, mortise, backset and opening direction
- Product family or selected model interest
- Required datasheet, manual, report or certificate question
- OEM/ODM logo, finish, packaging, app option and quantity needs
That keeps the inquiry practical for distributors, door factories, importers and project buyers.